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> The tech team also warned management that the quality of VMware's support services and innovation were falling. It's worth pointing out that VMware haven't b
by sofixa 2y ago
> The tech team also warned management that the quality of VMware's support services and innovation were falling.
It's worth pointing out that VMware haven't been innovating on their core product for many years. The last major feature they added was vTPM, in 2018.
We're almost in 2025, and they still don't have an identity and metadata service available that can attest VM's identity in front of third parties, or any way to securely introduce secrets into VMs. AWS had this in 2012, and it's honestly embarrassing that VMware have done nothing about it.
And support has been atrocious since at least 2015. I remember when I had to debug myself driver issues, because the people at VMware put a network card with a broken driver on their "Hardware Compatibility List", and then played dumb for a year of reports that the bloody driver is broken. The hosts kept crashing, or even more fun, silently stopping to process network traffic. And of course nobody at VMware's or Dell's support had any idea what's happening, even though there were abundant reports all over the internet and various forums about this.
- mnau 2y agoPat Gelsinger - CEO of VMware 2012-2021. I have read few comments that he wasn't great at it (no personal knowledge). Combined with Intel stuff...
- achierius 2y agoMy understanding was that he did a very good job. There's a reason VMWare has all these customers for Broadcom to now lose.
- sofixa 2y ago> There's a reason VMWare has all these customers for Broadcom to now lose. Inertia? I was a part time vSphere admin at an MSP 2015-2022 and the solution was overwhelmingly underwhelming, with lots of bugs, rough edges, and some of the worst APIs I've ever seen. There was almost no innovation in that time period, and they even managed to bungle an REST API (which was billed as some sort of revolution, in 2015/2016).
- justsomehnguy 2y ago> that can attest VM's identity in front of third parties, or any way to securely introduce secrets into VMs The last thing I want is for a hypervisor to handle some secrets or manage identities. This is OS/app level job, not a HV one.
- sofixa 2y agoAnd how does the OS/app prove who it is? How do you get the secret zero inside? You can orchestrate something with your config management tool, but there's no nice way of doing it without having to also handle rotation afterwards. It works marvelously in AWS, GCP, Azure. It allows for an extremely secure and low maintenance solution to that existential issue. It's a perfect thing for the platform to handle for you.