I don’t blame them for the common attitude problems in enterprise IT but it’s a symbiotic relationship. They avoid having to produce solid products with good UX

I don’t blame them for the common attitude problems in enterprise IT but it’s a symbiotic relationship. They avoid having to produce solid products with good UX by restricting access to report problems, and they help the gatekeepers stay in charge by telling the C-suite that networking is an unfathomably hard problem you can only solve by hiring people with lots of Cisco certifications. As a simple example, the AnyConnect Mac client has a bug in the socket filter related to IP changes, which means that sometimes when the system wakes it’ll block connections for roughly 5 minutes until it times out and retries (or you kill the process). I would bet that this would be fixed in minutes if it affected Windows because most Cisco people use that and only begrudgingly support Mac or Linux desktops.