6 ms·
Location: Orem, UT, USA Remote: Yes Willing to relocate: No Technologies: Technical writing, Knowledge management, XML, DocSys, HTML, Markdown, bash, P
by GarnetFloride 2y ago
Location: Orem, UT, USA
Remote: Yes
Willing to relocate: No
Technologies: Technical writing, Knowledge management, XML, DocSys, HTML, Markdown, bash, PowerShell, SQL
Résumé: https://www.dropbox.com/scl/fi/vou9f9gwqzvn8rmjf7seq/Steve_Fassmann-resume-General.pdf?rlkey=f9wvafvjhq6iujqyl9pjuihix&dl=0
LinkedIn: https://www.linkedin.com/in/stephan-fassmann/
Email: stephan dot fassmann at gmail
I have experience as an electronics engineer, an IT professional, and now I have added technical writing to my skills.
Something I have learned is that good documentation is a massive force multiplier. It allows others to up-skill quickly. By building a knowledge base for the support team I reduced call times by 40%. By incorporating the most frequently asked questions of customers into the documentation I was able to reduce support calls by 60%. By collaborating with devs, QA and support we found how to increased system performance by 42x.