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Why did the change need to happen if this is a plausible outcome? Why add the risk to an existing customer that by all metrics is already loyal? Wouldn't an ema
by ganoushoreilly 2y ago
Why did the change need to happen if this is a plausible outcome? Why add the risk to an existing customer that by all metrics is already loyal? Wouldn't an email with a % price increase and explanation been more acceptable? Why the drastic change in price?
It's someone trying to squeeze more revenues quickly and by doing so, damaging their brand / reputation.
- jabiko 2y agoI'm not trying to defend DNSimple and their decision to not keep the legacy plan around for existing customers. Sure, that's a hostile move that seems the be designed to squeeze more revenue from their existing customer base. I'm just wondering why the author didn't at least try to explore that avenue.
- hiatus 2y agoIt seems like more work to write a rant and post it to hackernews than to just take a quick phone call.
- dewey 2y agoNot if you are afraid of calling people.