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I have actually gotten a few customers that way, when they couldn't get hold of the provider they just called whatever other provider existed and that happened
by Moru 2y ago
I have actually gotten a few customers that way, when they couldn't get hold of the provider they just called whatever other provider existed and that happened to be us.
Me: "Sure we can fix it. Oh, you don't seem to be a customer. Maybe you called the wrong company?"
Non-customer: "Well, they don't answer, maybe you want to sell me the service instead?".
- hobs 2y agoCalling someone who has no interest in the problem but helps anyway is definitely a way to make a friend for life. I remember it happening to me once, I bought a house and I called a guy (turned out to be in maine) about a sauna since it had a name and a dead telephone number on it in my new house - he runs the same named sauna service on the east coast as I was looking for in the midwest and was the first result on google. I thought it was a great time for him to bill me for a little consult, but instead he walked me through a sauna he had nothing to do with for 15 minutes on his cell phone and identified major features and areas to manage and maintain to someone who had no idea what was up. Makes me want to move out to the east coast and build a sauna.