7 ms·
No need to email me about Cisco AnyConnect
- gocartStatue 2y agoAnother favourite after „I have toyota corola” emails to curl maintainer
- neilv 2y ago> This is the support email address you are looking for: ac-mobile-feedback@cisco.com Thank you. I have a bunch of curl tech support questions, but didn't know who to contact.
- robin_reala 2y agoFrom the Mastodon comments, we have @timbray: Not trying to be competitive, but over the years, my email flow along the lines of “My XML file isn’t working” (my email is on the front page of the spec) was occasionally um substantial. Sympathy. https://cosocial.ca/@timbray/113587445812736554 https://cosocial.ca/@timbray/113587445812736554
- schoen 2y agoI guess in principle Tim Bray would have been in a better position to help people figure out why their XML files aren't working than Daniel Sternberg would be to help people figure out why a Cisco product isn't working, though!
- Moru 2y agoYes, Daniel Stenberg shows up in the credits on far more places than Cisco's products :-) [0] https://daniel.haxx.se/blog/2016/10/03/screenshotted-curl-credits/ https://daniel.haxx.se/blog/2016/10/03/screenshotted-curl-cr...
- selectnull 2y agoMy company has a name that (if you squint really, really hard) can be confused with Logitech. So naturally, I got a few questions on topics such as non working mice or keyboards, headphones and similar. My usual reply lately (not that many, I can still bother to reply) is "This is not the Logitech you are looking for..." with the link to the company they want.
- cancerhacker 2y agoI used to “own” a port in /etc/services and got a few Emails and somehow a very irate phone call from someone that was being port scanned. (Back when we had desk phones and they could call the company main number and asked to be transferred.)
- justmarc 2y agoThere's something quite entertaining about what people who have absolutely no idea about all this "computing" thing sometimes do to show how clueless they actually are.
- fragmede 2y agosomeone panicing over their job being terminated isn't very funny but the relief on someone's face when you explain that it's a computer process and not their livelihood is still something to see.
- teractiveodular 2y agoMy favorite was the newly hired account manager for a web dev company whom the CEO found rummaging in the supply cabinet, looking for some URLs to show clients. https://www.askamanager.org/2021/10/the-controversial-calculator-the-highlighter-war-and-other-drama-over-office-supplies.html https://www.askamanager.org/2021/10/the-controversial-calcul... (#19)
- hulitu 2y ago> looking for some URLs to show clients. What's wrong showing URLs to clients ? /s
- rascul 2y agoHappened to the thttpd author some time back. https://www.acme.com/software/thttpd/repo.html https://www.acme.com/software/thttpd/repo.html
- ashildr 2y agoI really like this one because it’s a valid question about an odd thing that would take a while to answer properly: > I have a huge text on my sat nav in my car where, among other things, your email address can be seen? > Can you tell me what this is all about? https://daniel.haxx.se/email/2018-02-16.html https://daniel.haxx.se/email/2018-02-16.html
- monksy 2y agoPoor guy. After being misidentified as a threat to the us, he's having to field support requests for a malicious company. (They made it hard for people to get support for their paid product)
- forgotusername6 2y agoI'm not sure it is that hard. If you type "Cisco anyconnect support" into Google, the first result is the support page with docs/community/contact options
- heraldgeezer 2y ago>They made it hard for people to get support for their paid product It could also be USERS of the Cisco anyconnect contacting him. End users should NEVER email Cisco directly. End users should contact their IT. If needed, IT then opens a Cisco TAC case. :)
- BuildTheRobots 2y agoDidn't this used to be a massive issue for the apache webserver team?
- bubblethink 2y agoYes. https://www.theregister.com/2006/03/24/tuttle_centos/ https://www.theregister.com/2006/03/24/tuttle_centos/
- ggm 2y agoI worked for the CSIRO division of information technology. In pre widespread internet days people found me in the phone book and wanted information about technology: typically, the dangers if their Teflon saucepan had shed into their food.
- xxmarkuski 2y agoDaniels email collection is also funny [0]. [0] https://daniel.haxx.se/email/ https://daniel.haxx.se/email/
- mlukaszek 2y agoSurprised to see (not that funny at all) "I will slaughter you" email on the list.
- gnfargbl 2y agoI really like his reply to https://daniel.haxx.se/blog/2024/08/14/so-the-department-of-energy-emailed-me/ https://daniel.haxx.se/blog/2024/08/14/so-the-department-of-.... "Sure, I'll fill in your form. However you'll need to pay me money." I wonder what the chances are that they ever did.
- weinzierl 2y agoIt is kind of telling how we accept that companies hide their support channels in every conceivable way and that this leads to random and arbitrary contact points sticking out more than the official ones.
- heraldgeezer 2y agoIt could also be USERS of the Cisco anyconnect contacting him. End users should NEVER email Cisco directly. End users should contact their IT. If needed, IT then opens a Cisco TAC case. :)
- hulitu 2y ago> End users should contact their IT. The IT has been outsourced. Now the IT is a chat bot. /s
- GuestFAUniverse 2y agoThen contact management. Their decision, their problem.
- Moru 2y agoI have actually gotten a few customers that way, when they couldn't get hold of the provider they just called whatever other provider existed and that happened to be us. Me: "Sure we can fix it. Oh, you don't seem to be a customer. Maybe you called the wrong company?" Non-customer: "Well, they don't answer, maybe you want to sell me the service instead?".
- hobs 2y agoCalling someone who has no interest in the problem but helps anyway is definitely a way to make a friend for life. I remember it happening to me once, I bought a house and I called a guy (turned out to be in maine) about a sauna since it had a name and a dead telephone number on it in my new house - he runs the same named sauna service on the east coast as I was looking for in the midwest and was the first result on google. I thought it was a great time for him to bill me for a little consult, but instead he walked me through a sauna he had nothing to do with for 15 minutes on his cell phone and identified major features and areas to manage and maintain to someone who had no idea what was up. Makes me want to move out to the east coast and build a sauna.
- Neil44 2y agoWho is using Cisco AnyConnect that doesn't have an IT department?
- bazzargh 2y ago"But Daniel," emailed Pagliacci, tears in his eyes, "I am the IT department" Seriously the number of times I've seen companies lay off the only person who knew anything about X without realising they'd been dealing with problems with X for years and now that falls on a manager, a new hire, an intern...there's also people who don't know who to ask internally, or worse, feel like they can't ask internally because it will make them look incompetent. Early in my career, the top nerd in the office knew all the answers, but delighted in being unremittingly rude and humiliating to anyone who deigned to ask him anything. That's the kind of behaviour that leads to people seeking any other channel for help. The best thing I learned from him was not to be like him.
- dagw 2y agoMany people, sometimes with good reason, will try literally anything before trying to contact their in-house IT support.
- KaiserPro 2y agoI can sympathise, cisco anyconnect is a massive massive dick to use. I hate to think how much of a prick it is to administer.
- heraldgeezer 2y agoAs tier 2 IT support, I much prefer Anyconnect over the Microsoft VPNs we had to wrangle...
- nubinetwork 2y agoAC is more that just a VPN client, it also can do network link authentication to switches... my biggest hell is when people's passwords expire, or get changed on another PC, which leads to PC's being knocked offline, broken network shares, and obscure error messages when applications can't access the network.
- boomboomsubban 2y agoI wonder if they still use a version of cURL from 2006. https://daniel.haxx.se/blog/wp-content/uploads/2016/10/curl-cisco-anyconnect.jpg https://daniel.haxx.se/blog/wp-content/uploads/2016/10/curl-...
- Elfir3 2y agoOn version 4.10.x of the client it's copyright 1996-2019, so no..
- rikkert 2y agoThis reminds me of the "etilqs_" files. https://news.ycombinator.com/item?id=36302805 https://news.ycombinator.com/item?id=36302805
- jasode 2y agoSimilar misdirection situation with "sqlite_" files and the attempt to obfuscate with "etilqs_" to redirect users to the offending software : https://github.com/sqlite/sqlite/blob/33c120f9b7de84fb0dd2625efe11097015c0e116/src/os.h#L65-L75 https://github.com/sqlite/sqlite/blob/33c120f9b7de84fb0dd262... (commit dated 2006-10-31: https://github.com/sqlite/sqlite/commit/fd288f3549a1ab9a309a9e120d46319d42adea29 https://github.com/sqlite/sqlite/commit/fd288f3549a1ab9a309a...) https://www.google.com/search?q=etilqs https://www.google.com/search?q=etilqs
- indiantinker 2y agoHahah! That has happened with me too. I used to work on car infotainment systems in India's biggest automobile company. After the NDA cooled off, I added the work I did on my portfolio to apply for future roles. The thing we made was amazing (for that time 2015) as it allowed people with low-end infotainments with mono color displays to have navigation support using mobile. People saw it on my blog and sent me service queries.
- doodpants 2y agoTo be fair, the curl license doesn't mention "curl" anywhere in it. It seems reasonable for someone to interpret "this software" as referring to the software product that includes the license.
- deleted 2y ago[deleted]
- celesian 2y agoThis reminds me on how Spotify's bug bounty program keeps receiving vulnerability reports about Shopify, and how Shopify keeps receiving vulnerability reports from Spotify. This went so far that they had to explicitly put the other company's domain as out of scope on their bug bounty policy.