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Step 2 (the genius bit): "OK, your account is canceled. Your service will remain active until $DATE. We will happily extend this to $DATE + 7 days and then canc
by tjr 14y ago
Step 2 (the genius bit): "OK, your account is canceled. Your service will remain active until $DATE. We will happily extend this to $DATE + 7 days and then cancel your account with absolutely no funny business if you take this brief exit survey."
Was the account really cancelled at the end of the first sentence? It sounds like it won't actually be cancelled until either $DATE or $DATE + 7 days.
- eli 14y agoI believe you pre-pay for a month, so your account is canceled in that you won't be charged any more... but you also already paid for use through $DATE.
- StavrosK 14y agoAh, that was the missing link that prevented me from understanding what was so ingenious about it. That does sound very clever, thanks for explaining.