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Is this sustainable? > Now, when a user wants to cancel, we give them two buttons front and center... If it’s because of price, we’ll give them an instant, lif
by richardv 14y ago
Is this sustainable?
> Now, when a user wants to cancel, we give them two buttons front and center... If it’s because of price, we’ll give them an instant, lifetime discount;
- kylebragger 14y agoWe'll see! I have a hunch we'll have to tune this offering quite a bit based on the user's usage history, account age, and anything else we feel can help make things better for them and keep them around. There's also a good amount we're measuring that would alert us to an unusual number of cancels that involve that discount, etc.