I tried to buy something online from CDW. 5 days after the purchase I got a call from CDW trying to confirm I ordered the items. I said I had and the response

I tried to buy something online from CDW. 5 days after the purchase I got a call from CDW trying to confirm I ordered the items. I said I had and the response was ok I just need to ask you 32 questions. The first question was my order number. I didn’t know the answer to the first question which was my order number. I could have dropped everything and focused on these questions. I felt that the burden on my time was too much and they said I couldn’t continue without it. The experience was very weird considering how convenient online ordering can be