100% this. I ended up in a similar position as a client. We inherited a terrible outsourcing contract where key items were ambiguous. The previous crew agreed

100% this. I ended up in a similar position as a client. We inherited a terrible outsourcing contract where key items were ambiguous. The previous crew agreed to many items being “shared” responsibilities. When the rubber hits the road, “shared” responsibility is your responsibility. It’s particularly poisonous because it’s easy for people to build up expectations in their head that don’t meet reality. It’s never pleasant when reality rears its ugly head.