3 ms·
Bruno de Carvalho closed this discussion Glyph re-opened this discussion Repeat This is the current formula for customer service (delivered electronica
by shaggyfrog 14y ago
Bruno de Carvalho closed this discussion
Glyph re-opened this discussion
Repeat
This is the current formula for customer service (delivered electronically) these days. Drives me up the flippin' wall.
CSRs: your customer's problem is not resolved when you are satisfied.
- ambirex 14y agoI agree to a point, but a satisfied customer is less likely to come back to close a ticket. I prefer a system the automatically closes a ticket after a period of inactivity.