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I guess I assumed that consumer protection laws would mean people could reverse charges more easily than they can here in the US (which we can do easily, albeit
by dpkirchner 2y ago
I guess I assumed that consumer protection laws would mean people could reverse charges more easily than they can here in the US (which we can do easily, albeit as a cardholder benefit, not a matter of law). Interesting.
- Filligree 2y agoThey're mainly designed to make it so you don't need to. If you buy something, it's going to work; and if it doesn't, the seller is required to make up for that. I can only speak for Norway, but this doesn't normally mean reversing the charge. It's assumed that, if you bought an X, you wanted an X. So the seller is required to get you an X of good enough quality to actually do the job, and if that isn't what they were trying to sell... well, then they won't be in business for long. Normally this means repairs or replacement, of course on the seller's bill. The US seems much more geared to seeing every interaction as... I want to say 'combative'.
- mort96 2y agoAnd to add to this, if the seller is unable to make the thing work as it's supposed to, either through repairs or replacements, they are of course obliged to give the customer their money back. But yeah, that's not the first resort.
- mort96 2y agoI can't edit this anymore but "obliged" was supposed to be "obligated" of course