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>“Culprits” because they used the service they paid for within its advertised limits? "Culprits" because it was their (legal) use of the service that made Hetz

>“Culprits” because they used the service they paid for within its advertised limits? "Culprits" because it was their (legal) use of the service that made Hetzner rethink and change their service plan.

paxys 2y ago
So then the culprits are the company’s own engineering and marketing departments for not correctly anticipating user demand.
- ghaff 2y ago
  Or you take your best shot and then adjust as needed.
- macspoofing 2y ago
  Sure .. also them. Having said that, I am usually empathetic to these kinds of 'unlimited' deals because even though they aren't really 'unlimited', they do tend to be generous to the average use-case and average user .. Inevitably, and unfortunately, someone decides to test the limits and the entire thing collapses. It reminds me of the Blockbuster "No more late fees" policy, which was a really good customer-friendly policy (speaking as someone who regularly returned rentals late) .. but then they were sued because an aspect of the policy had Blockbuster charging the cost of the rental to the customer if it wasn't returned in some period of time .. and because that charge looked like a 'late fee' they got sued. Urgh.
  - immibis 2y ago
    Looked like? Sounds like it was a late fee. Look at us, we've got the cheapest plane tickets by $25 ($50 booking fee applies).
    - chowder 2y ago
      IIRC it wasn't a late fee it was a "you kept it over a month so you have to buy it price."
- altairprime 2y ago
  It’s not any more possible to correctly anticipate all pricing structure vulnerabilities, than it is to correctly anticipate all program and API security vulnerabilities. There is always a statistical chance of novel outcomes when humans are involved.