I think the big moat will be AI assistants that can accumulate long term individualized rapport and context with its user(s). Suppliers will need to be able to

I think the big moat will be AI assistants that can accumulate long term individualized rapport and context with its user(s). Suppliers will need to be able to update their customer's assistants capabilities, without restarting/disrupting that valuable and growing knowledge. The same relationship familiarity/fluency lock-in advantage of human personal assistants.