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Framework 13 yes, Framework 16 no. Sadly, my experience with the 16 has been poor QA and several RMAs to still not having everything fixed. The 16 right now has
by chic_luke 2y ago
Framework 13 yes, Framework 16 no. Sadly, my experience with the 16 has been poor QA and several RMAs to still not having everything fixed. The 16 right now has a design flaw where the performance and thermals degrade for a lot of users, as the liquid metal interface used is problematic. Framework is in the process of switching away from it to Honeywell PTM, and users affected by performance degradation will get a free PTM kit and a detailed guide to switch, so that is good.
What particularly annoys me is tolerances. My machine seems to have some pretty awful machining / tolerances on it. The entire laptop rattles quite a lot when touched, and sometimes even when typing on it or using the keyboard. The main cause behind this rattle is that the holes for the expansion cards (modular ports) on the side seem to be cut slightly too large for the cards, causing them to "rattle" in, unless some shim is added, like a layer of tape in between the card and the slot to add some surface. The same exact cards fit great within the slots of another Framework Laptop (13) I tried personally, so it is almost certainly a bad tolerance on my chassis. It's a nitpick, but right off the bat, it degrades the "haptics and feel" of the €2000 laptop down to the territory of a €300 Chromebook. The laptop makes scary creaking noises way more often than I am comfortable with, especially when lifting it up and opening / closing the lid. RMA'd the laptop for one whole month to get this issue fixed and the noise level only marginally improved. Sometimes, when clicking on the touchpad, you get an added layer of reverb to your click, especially if you are resting your palm on the palm rest, but not all the time, it comes and goes (possibly because the mid plate warps in response with the heat fluctuations?). As I tried to investigate this issue, I also found that, over time, my laptop chassis has bent itself quite a lot from use, causing the two front corners to be lifted up and their feet not touching the table, ad the short side of the laptop is flexed and concave. It might have been there from the start though, a friend of mine has just received his brand-spanking-new unit that is plagued by the same issue. Not an amazing sign for the long-term structural integrity, especially if you note that even the display lid is thin enough that it flexes quite a bit. Also, all the various modules (touchpad and its spacers, keyboard and its spacers) will never be completely flat and they will have slightly different heights. Eg: the my keyboard module seems to bulge out a bit in the middle, rising beyond both spacers in the z axis. This is just a nitpick, but if you are expecting MacBook or Dell XPS level tolerances you will not find them here. Of course, I had to keep my rattling issues as the technical support straight up denied them from my videos and audio recordings and gave me the "it's normal that a modular laptop will not be perfectly silent"... yawn.
As for more practical stuff if you are willing to shrug these inaccuracies off: as stated by another user, there is a firmware bug where certain SSDs just disappear from your feet while you are booting from them. It happened with my SK Hynix P41 Platinum, but I have been fine on my WD_Black SN850x 2 TB drive, so I would advise going for exactly this SSD if you don't want to roll the lottery. Also, I have started getting a lot of weird GPU artifacts, display backlight flickering and unexpected lag spikes on recent kernels, that I had to work around by booting up with `amdgpu.dcdebugmask=0x410`. This seems to be more AMD's fault than Framework's, but do remember this because you will likely want to set this kernel parameter for the mean time until AMD fixes this regression. Or just use an older kernel for now. Aside from this amdgpu issue, Linux support is remarkable on this machine.
I have tried a Framework 13, and I found it a million times better laptop. The keyboard feels a lot more satisfying to use, the structural integrity seems better, especially as its chassis is not the flimsy magnesium alloy bottom cover that flexes so much on the 16.
Framework makes good laptops and the 13 is a great, refined product, but the 16 is way too early-adopter stage right now, and the fact that Framework is forced to keep making mass after-production fixes available for free to a large amount of affected users (first a free kit of pads to apply on the heat-sink to reduce the keyboard flex, then the liquid metal to Honeywell PTM transition kit), while it shows that the company is committed to not leaving you in the dark when a bad issue is discovered, it also shows that people who buy in on the first-generation Framework 16 now are buying more of a production prototype that is actively in the making rather than a finished product.
If you want to buy the 13, there are a few configurations I recommend. In any case, get the 2.8k display, it's much better, and it does not require fractional scaling on Linux. Get the RAM and SSD yourself to save money. SSD, get a SN850x or a SN770 to be safe, and as for the RAM, any SODIMM DDR5 5600 MT/s 2 matched modules kit will work, I have had no problems with Kingston Fury. As for the CPU, you have two options: the best performance (both CPU and graphical) is had in the AMD model, Ryzen 7 7840U board to be specific; while if you are looking for the best value (the better compromise between CPU, GPU and efficiency while saving some money), the Intel board with the Intel Core Ultra 5 processor currently seems to be a better value than the Ryzen 5 7640U, especially in the integrated graphics department.