It sure seems to be that way with pure software products. I'd not be surprised if is the same with embedded software in things like cars if they can be easily u

It sure seems to be that way with pure software products. I'd not be surprised if is the same with embedded software in things like cars if they can be easily updated. Back in the days before home internet was common I worked at a place that developed software for personal computers. The software was sold in retail stores such as Egghead, CompUSA, etc on floppy or CD. Management was very insistent on high software quality. If a bug got through that was bad enough that an update to existing customers was needed the only option, aside from the small number of customers who would be able to use a modem to download an update from a dial up BBS, would be for us to mail them a floppy or CD with the update. Even minor bugs that could be easily worked around by the customer were bad, because we had no means of contacting our customers except by writing or calling those who had filled out and returned in the prepaid registration card that was in the box when they bought the software. Instead what would happen is they would call our toll free support line. Remember, this was not a subscription service. It's a one time purchase. If someone needs a long support call to solve a problem that could easily wipe out all profit made on that customer and more. This wasn't just about bugs. If they had trouble using some feature due to poor UI or inadequate documentation that also meant calls to the toll free support line and so management also was very insistent on clear, well written, comprehensive documentation. Compare to today. Updates are easy, you can have FAQs and searchable support articles on your website, someone will make a Reddit group where your customers can help each other, there will be bloggers and YouTubers posting tricks and solutions that in the old days would have been in the manual, and no one expects everything to work in any given release.