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Dwolla puts a lot of attention towards fraud. Have you seen any of the recent changes on the site, articles about how Dwolla combats fraud now? If you want to h

by Ataub24 14y ago

Dwolla puts a lot of attention towards fraud. Have you seen any of the recent changes on the site, articles about how Dwolla combats fraud now? If you want to have a real conversation about it- feel free to email me at Alext@dwolla.com.

larrys 14y ago
"articles about how Dwolla combats fraud now?" Links? Nothing obvious I am seeing even with a search for "how Dwolla combats fraud" Additionally is there any difference (for a merchant) in how Dwolla handles chargebacks vs. a credit card company?
- shtylman 14y ago
  No, Dwolla WILL take your money if they are hit with chargebacks. Do NOT use them if you value your payments.
shtylman 14y ago
Articles do not combat fraud. Until Dwolla actually starts protecting merchants from fraud and covering the losses themselves they will remain unsafe to use.
prplhaz4 14y ago
These resolution steps seem to completely support the notion that the merchant is entirely responsible for fraudulent behavior... "If a transaction was reversed, what can I do?" per http://help.dwolla.com/customer/portal/articles/99253-if-a-transaction-was-reversed-what-can-i-do- http://help.dwolla.com/customer/portal/articles/99253-if-a-t... What you can do: You may request a copy of the affidavit from Dwolla, who will forward it to you. If you choose, you can then take further action directly with your customer who filed the dispute with the bank. If you were intially the receiver of the payment, you may send a money request to the other party by logging into your Dwolla account. If you were intially the sender of the payment, you many send another payment to the other party by logging into your Dwolla account. What you can do: Contact the other party to work out a resolution. What you can do: Contact the Financial Institution directly to see if your account has been closed or is no longer valid. What you can do: Contact Dwolla to inquire about verifying information to ensure the account is reopened.

by Ataub24 14y ago

larrys 14y ago

"articles about how Dwolla combats fraud now?" Links? Nothing obvious I am seeing even with a search for "how Dwolla combats fraud" Additionally is there any difference (for a merchant) in how Dwolla handles chargebacks vs. a credit card company?

shtylman 14y ago
No, Dwolla WILL take your money if they are hit with chargebacks. Do NOT use them if you value your payments.

shtylman 14y ago

Articles do not combat fraud. Until Dwolla actually starts protecting merchants from fraud and covering the losses themselves they will remain unsafe to use.

prplhaz4 14y ago

These resolution steps seem to completely support the notion that the merchant is entirely responsible for fraudulent behavior... "If a transaction was reversed, what can I do?" per http://help.dwolla.com/customer/portal/articles/99253-if-a-transaction-was-reversed-what-can-i-do- http://help.dwolla.com/customer/portal/articles/99253-if-a-t... What you can do: You may request a copy of the affidavit from Dwolla, who will forward it to you. If you choose, you can then take further action directly with your customer who filed the dispute with the bank. If you were intially the receiver of the payment, you may send a money request to the other party by logging into your Dwolla account. If you were intially the sender of the payment, you many send another payment to the other party by logging into your Dwolla account. What you can do: Contact the other party to work out a resolution. What you can do: Contact the Financial Institution directly to see if your account has been closed or is no longer valid. What you can do: Contact Dwolla to inquire about verifying information to ensure the account is reopened.