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AI helps Indian e-commerce Meesho cut customer call costs by 75%
- JoeAltmaier 2y agoPut tools into the hands of your customers! They'd often rather figure out their problem without a call if they possibly can. Back in the day at a company called Convergent, some 80% of our trouble calls were printer-related. One of the young support guys, Tom Ball if I remember right, wrote a prolog script that evaluated rules on the print configurations state and emitted conclusions about what your print setup was gonna do. Released it to all the printer customers. Printer-related support calls dropped to a fraction. Even just with that early primitive 'AI'