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> A recall is a public dangerous defect notice. Yes that's a much better term. In peoples minds "recall" means MY vehicle has to be transported somewhere to be
by alkonaut 2y ago
> A recall is a public dangerous defect notice.
Yes that's a much better term. In peoples minds "recall" means MY vehicle has to be transported somewhere to be fixed.
For the individual customer, a recall can be a massive frustrating hassle, which an OTA isn't. That doesn't change the severity of the issue, but a model that has 9 physical recalls to fix some brake issue, and 1 OTA update is going to be seen as a disaster, while a model that has 0 physical recalls and 10 OTA updates will be seen as a pleasure to own.
Recalls in consumers' minds are a frustration measurement more than a safety record. Most recalls are about very small/hypothetical risks, so the risk I want to avoid when I look at manufacturers recall history is the risk of having to fix my vehicle physically. Because that's a real/large risk, while the risk of it catching fire spontaneously could be catastrophic but is usually tiny.
- lapcat 2y ago> Recalls in consumers' minds are a frustration measurement more than a safety record. Most recalls are about very small/hypothetical risks, so the risk I want to avoid when I look at manufacturers recall history is the risk of having to fix my vehicle physically. Recalls are frustrating precisely because they're safety issues. Otherwise, customers could safely ignore recall notices and experience no frustration. There's no law that says a customer has to respond to a recall. That's entirely voluntary.
- alkonaut 2y agoTrue, but tiny risk of catastrophic failure will be addressed by owners almost no matter how trivial. And it won't see as a relief by me that I managed to fix it before it spontaneously caught fire, I'll still see it as a frustrating failure by the manufacturer. Because I can both see it as a near-zero risk, and still do it with near 100% certainty. Especially if I don't know whether the window for fixing it easily/for free could close and it could affect the second hand value of the car.
- lapcat 2y ago> And it won't see as a relief by me that I managed to fix it before it spontaneously caught fire, I'll still see it as a frustrating failure by the manufacturer. In this respect, there's no difference between OTA updates and dealership repairs.
- alkonaut 2y agoNo, the frustration comes from taking time in my schedule. OTA are a stain on the safety record. Physicall recalls are a chore.
- lapcat 2y agoTaking time out of your schedule is indeed frustrating, but manfacturer defects that could kill you, maim you, harm your car, or make it malfunction are also frustrating, regardless of how the defects are fixed. Think about non-vehicle software bugs, like in your computer operating system. Those are frustrating, even though they can be fixed OTA.
- deleted 2y ago[deleted]