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Suppose these are consistent experiences with two different companies, for you and all your friends and family. Company A: - driver smokes - driver shows up la
by theorique 14y ago
Suppose these are consistent experiences with two different companies, for you and all your friends and family.
Company A:
- driver smokes
- driver shows up late
- driver doesn't speak English
- driver drives dangerously
Company B:
- driver communicates well
- driver arrives right on time
- driver drives quickly and safely
- driver offers you a choice of different routes
In what sense could reputation not matter?
- viscanti 14y agoI imagine the response was in regards to cabs, where reputation doesn't matter. If you replaced Company A and Company B, with Taxi Driver A and Taxi Driver B, you'd see a system where reputation doesn't matter (especially if they can legally keep people from competing with them on price). Reputation does matter when it comes to hiring a car from a company like Uber. If they blow it, I have a real option of not using them anymore.