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I remember people could email Jeff Bezos to escalate issues. Is there such a thing for Andy Jassy?

• oidar 2y ago
  This no longer works. The just kick it down to a support person. I don't think the question mark emails exist anymore for customer facing issues.
  • dredmorbius 2y ago
    Likely always had. It wasn't "Jeff's email", it was "report an issue". (Bezos likely could and did review some of the mail, but reports were connected to the relevant department.)
  • blackeyeblitzar 2y ago
    That’s disappointing. So they just don’t care to provide that amount of customer service anymore? Didn’t Apple have something like this in the Steve Jobs era?