I had an item vanish in transit to me (in the UK) and support chat (after fighting through some robotic stupidity) very quickly and without fuss gave me a refun

I had an item vanish in transit to me (in the UK) and support chat (after fighting through some robotic stupidity) very quickly and without fuss gave me a refund on the spot. So humans do still exist and have agency and are reachable in parts of Amazon at least...