I think this idea of “for the user” is a symptom of being trapped in a certain worldview. For some people, the only form of productive organization they can ima

I think this idea of “for the user” is a symptom of being trapped in a certain worldview. For some people, the only form of productive organization they can imagine is a company, which consists of an insular minority of producers, and a large majority of consumers. In such a structure, how can the minority of producers possibly know, anticipate, and retain concern for the interests of the consumers? They have to cross this huge gap between them and their users to do so. Eventually, the company grows larger and that gap between users and decision makers widens to the point where the company loses favor, and this process is inevitable so long as the structure of “company” is presumed necessary for the making of the product. I think open source communities demonstrate a potential alternative route.