So, I take it you haven't actually been in an Apple Store, since you don't need a reservation to make a purchase, or to ask a question of one of the employees.

So, I take it you haven't actually been in an Apple Store, since you don't need a reservation to make a purchase, or to ask a question of one of the employees. Nor is there a queue to have a clerk assist you. And the clerk not knowing which device you own is laughable. Pretty sure I've just been trolled, but whatever.