> ...The effect will probably be that some of the big players with weak customer service will have to get their act together... Agreed that maybe *explicitly*

> ...The effect will probably be that some of the big players with weak customer service will have to get their act together... Agreed that maybe *explicitly* consumer rights are not added on so to speak...but if you are correct about the effect being improved customer service, i would say that would be a big "consumer rights" win! I'll take that over keeping the status quo of crap customer service.