>"but I don't really see what the point of this post is- shaming this company for... what?" Rarely is it the case that I feel like some dispute should be kept

>"but I don't really see what the point of this post is- shaming this company for... what?" Rarely is it the case that I feel like some dispute should be kept private, rather than brought public. In my opinion, the internet is the great-leveler in that context; it's so easy to get things into the court of public opinion. Governments and companies can get away with far less than years past. The OP felt he was misled, or worse. He tried to deal with the company through private channels, and they ignored him. Bring it on. Let me be the judge of whether I'd like to deal with the company. Now, whether it belongs on HN is another issue...