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Ask HN: Does a Hacker-friendly CRM exist?
As far as I can tell everyone (esp. hackers) hate CRM systems. Can you find one we won't hate?
Here's what we're looking for:
1. A strong API and flexible data model that will let us:
- Create and update records with events and data from
our production system.
- Pull records, events, and aggregate statistics stored
in the CRM.
- Export all data and get out if we hate it.
2. A web-based interface that makes it a pleasure to
interact with the stored records, events, and aggregate
statistics.
3. Seamless integration with Gmail
- We use Gmail as our primary sales and support channel.
Without taking any explicit action, the CRM should
consume those messages so that emails become
associated with the appropriate customer & contact
records.
- We should also be able to forward email to the system
(e.g. from personal email accounts) and get those
emails associated as well.
4. Many-to-many associations between people and customers,
i.e.:
- I will correspond with multiple people at a given
company using our product; I should be able to see
those interactions in one place.
- Some people may be associated with multiple customers,
perhaps because they have changed jobs or because they
are consultants serving multiple clients.
5. Customizable deal stages
- Again, set a customer's stage via API.
- Aggregate view of sales pipeline.
6. MOST IMPORTANT: MINIMIZE FRUSTRATION
- Won't make an engineering-heavy team punch the walls
and demand to build their own.
- Won't require duplicate entry between CRM and other
systems.
- Won't require lots of time servicing the damn thing.
Thanks!
- gadders 14y agoI like CapsuleCRM. Not sure if it meets all your requirements, but might be worh a look.
- GFischer 14y agoAt the very least, you're giving someone food to solve your pain :) . Any volunteers for a CRM startup? :) I haven't tried any CRM, but are the industry standard ones so bad? (SugarCRM, Salesforce)
- dlf 14y agoPipedrive should fit the bill pretty well. https://developers.pipedrive.com/v1 https://developers.pipedrive.com/v1
- tajur 14y agoNot completely biased view here but do give Pipedrive a try indeed - http://pipedrive.com http://pipedrive.com . It covers most of the points you raised, and as an insider I can tell you the few remaining requirements you raised are being worked on and will be available later this year. Use 'hackernews' as promo code (or enter it later via Plans/Billing page if you've already signed up for a trial).