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That was one of the first things we built at Netflix when I got there. We had a paging schedule tied to every micro service. If you knew what service was brok
by jedberg 2y ago
That was one of the first things we built at Netflix when I got there. We had a paging schedule tied to every micro service. If you knew what service was broken, you could just "page the service" and their current on call would get paged.
If you didn't know what it was, you could page the SRE team and we'd diagnose with you.
Sometimes as SREs we would shortcut the process and just know who the right person is with the answer, but at least this way that tribal knowledge was somewhat encoded.
- bagels 2y agoYeah, if you know what service is down, it's also trivial at Facebook to track down the oncall for that service. What isn't trivial is when you get a blank page where there might be dozens or hundreds of teams that might be responsible.