Yup. Trustico. As usual my preference is to avoid caring whether people are malevolent or simply incompetent, by judging on the results of their actions not gue

Yup. Trustico. As usual my preference is to avoid caring whether people are malevolent or simply incompetent, by judging on the results of their actions not guessing their unknowable mental state, so hey, maybe Trustico incompetently believed it was a good idea to know private keys (it is not) and incompetently acted in a way they thought was in their customers' best interests (it was not) and so they're in the doghouse for that reason. [Edited: I originally said Trustico was out of business, but astoundingly the company is still trading. I have no Earthly idea why you would pay incompetent people to do something that's actually zero cost at point of use, but er... OK]