I had a major issue with my Nexus One. I called, they suggested a reset, after the reset didn't fix it they sent me a replacement immediately. The entire proc

I had a major issue with my Nexus One. I called, they suggested a reset, after the reset didn't fix it they sent me a replacement immediately. The entire process was as painless as can be. The support rep seemed knowledgeable and reasonable. Unlike when I called Dell a few weeks again - nightmare!