> Their support team needs a lot of work. They generally are slow to respond and don't understand their own products or pricing. From my experience literally y

> Their support team needs a lot of work. They generally are slow to respond and don't understand their own products or pricing. From my experience literally yesterday, they were pretty prompt. But we have a private shared Slack channel—something I suspect they’ll set up if you’ve got high user commitments. (To the OP’s question, though: we’re not doing anything public facing.)