I was assured that I would get a response from the level-2 support, and so far I haven't. This makes me assume that they still have two tickets open on my accou

I was assured that I would get a response from the level-2 support, and so far I haven't. This makes me assume that they still have two tickets open on my account, one that says "remote-disable this device and ship him a replacement" and one that says "you know that other ticket that says to remote-disable his device and ship him a replacement? Cancel that." I've got a Galaxy Nexus that is all setup, but which might be killed at any moment depending on how things work at Google support. Based on my experience so far, I have no reason to expect this to go the way I want it to. :)