3 ms·

A $200 tablet isn't for you. I'm serious: You appear to need expensive hand holding. Get an iPad and contact them all you want. I'm not trying to defend Google

A $200 tablet isn't for you. I'm serious: You appear to need expensive hand holding. Get an iPad and contact them all you want. I'm not trying to defend Google here, but they have only pushed the Nexus 7, thus far, to the tech industry. They have been very clear that it is not shipping for two to three weeks. If you're antsy and impatient about it, desperate to see a number counting down, it isn't for you. I guess my core point is that there are a lot of us who don't need the expensive hand holding. I pre-ordered right once it became available. And then I forgot about it. They don't bill until it ships, so whenever.

jkubicek 14y ago
That's not "expensive hand holding", it's just basic customer service. Apple does it, Amazon does it, Kmart.com does it. To the best of my knowledge, there is no reputable online retailer that does not do it. The lack of transparency into Google's ordering process isn't going to the the exclusive downfall of this tablet, but issues like these are clearly something that Google needs to address if they want this tablet to have mass-market appeal.
- huggyface 14y ago
  That's not "expensive hand holding", it's just basic customer service They said that it would start shipping in two to three weeks. It has been 11 days since the earliest possible orders and already the whining has begun by impatient, the customer-is-always-righteous-in-complaints sorts. Yes, customer service workers answering lines to tell you what you already know are expensive. Why should I bear that cost? The other complaint is about a billing change -- Google made it very clear on the original order if anything changes to simply cancel the order. Impatient customer doesn't want that, though. They want someone to hold their hand and change details for them so that they don't lose their position in line that they demand a date on even though they know it isn't yet.
  - modfodder 14y ago
    Sounds to me what he is asking for, halfway through 2012, isn't unreasonable. Not only isn't it unreasonable, but most large online retailers do just what he is asking, an expected ship date and the ability to revise billing. Why has Google, one of the world's leading tech companies, failed to implement such important and simple features. How much faith am I to have in Google as a retailer of consumer electronics if they can't even get this right? I expected this when I purchased the Nexus One on it's release, but I expect better 2.5 yrs later. And how asking for these two simple features make him an "impatient, the customer-is-always-righteous" customer is beyond me, unless you happen to be a Google fandroid who believes the company can do no wrong. Nexus 7 seems to be a great product that many people are excited about, the first truly worthy competitor to Apple's tablet monopoly and why you have to besmirch one such consumer when he points out a weakness in Google's consumer facing service paints you as the self-righteous *ss, not him, imho.
    - huggyface 14y ago
      unless you happen to be a Google fandroid who believes the company can do no wrong Google does plenty wrong, but that doesn't excuse petty bitchers from groaning and griping about pre-orders of a marketed-only-to-the-tech-industry device. No, I don't expect pre-orders of the Nexus 7 to operate like kmart, and I find the notion rather laughable. Sounds to me what he is asking for, halfway through 2012, isn't unreasonable I pre-ordered the iPad 3rd generation the day it was announced. They gave me a rough shipping date exactly as Google has with the Nexus 7. They gave me an actual shipping notice the day it was shipped (actually they kind of faked that and gave me a shipping notice when it started shipments from China which is a supply-chain process that really is irrelevant to me, but whatever). That is essentially the gold standard. When you pre-order anything from anywhere (or order when it is out of stock) it is the general standard that there is, at best, a rough guess. Exactly as Google did here, and we're still three days before their absolute best promised shipping date. Most sites don't even allow you to order out of stock items because they don't want whining customers crying tears when it isn't expedient. and why you have to besmirch one such consumer when he points out a weakness in Google's consumer facing service paints you as the self-righteous ss, not him, imho.* I don't care if the whiner buys it. I am not a Google "fandroid" (jesus...seriously? Engadget ban you?) and I don't care whether someone hops on the train. But honestly I find that sort of self-entitled "where is my shipping date!" bullshit draining and annoying.
  - moron 14y ago
    When I see insanity such as this, I never imagine there is someone who would go so far as to defend it. But, now I know better.
WayneDB 14y ago
Google Play device orders can't even be cancelled by the purchaser. Not even within 5 minutes of placing the order. The reason I had to cancel it was because they declined my card which I'd been using forever through Google Wallet. Furthermore, they give no reason for the decline (which turned out to be that AmEx needed to authorize the purchase.) I had to do a phone call with them to get it cancelled. Worst purchasing experience ever!!

jkubicek 14y ago

That's not "expensive hand holding", it's just basic customer service. Apple does it, Amazon does it, Kmart.com does it. To the best of my knowledge, there is no reputable online retailer that does not do it. The lack of transparency into Google's ordering process isn't going to the the exclusive downfall of this tablet, but issues like these are clearly something that Google needs to address if they want this tablet to have mass-market appeal.

huggyface 14y ago
That's not "expensive hand holding", it's just basic customer service They said that it would start shipping in two to three weeks. It has been 11 days since the earliest possible orders and already the whining has begun by impatient, the customer-is-always-righteous-in-complaints sorts. Yes, customer service workers answering lines to tell you what you already know are expensive. Why should I bear that cost? The other complaint is about a billing change -- Google made it very clear on the original order if anything changes to simply cancel the order. Impatient customer doesn't want that, though. They want someone to hold their hand and change details for them so that they don't lose their position in line that they demand a date on even though they know it isn't yet.
- modfodder 14y ago
  Sounds to me what he is asking for, halfway through 2012, isn't unreasonable. Not only isn't it unreasonable, but most large online retailers do just what he is asking, an expected ship date and the ability to revise billing. Why has Google, one of the world's leading tech companies, failed to implement such important and simple features. How much faith am I to have in Google as a retailer of consumer electronics if they can't even get this right? I expected this when I purchased the Nexus One on it's release, but I expect better 2.5 yrs later. And how asking for these two simple features make him an "impatient, the customer-is-always-righteous" customer is beyond me, unless you happen to be a Google fandroid who believes the company can do no wrong. Nexus 7 seems to be a great product that many people are excited about, the first truly worthy competitor to Apple's tablet monopoly and why you have to besmirch one such consumer when he points out a weakness in Google's consumer facing service paints you as the self-righteous *ss, not him, imho.
  - huggyface 14y ago
    unless you happen to be a Google fandroid who believes the company can do no wrong Google does plenty wrong, but that doesn't excuse petty bitchers from groaning and griping about pre-orders of a marketed-only-to-the-tech-industry device. No, I don't expect pre-orders of the Nexus 7 to operate like kmart, and I find the notion rather laughable. Sounds to me what he is asking for, halfway through 2012, isn't unreasonable I pre-ordered the iPad 3rd generation the day it was announced. They gave me a rough shipping date exactly as Google has with the Nexus 7. They gave me an actual shipping notice the day it was shipped (actually they kind of faked that and gave me a shipping notice when it started shipments from China which is a supply-chain process that really is irrelevant to me, but whatever). That is essentially the gold standard. When you pre-order anything from anywhere (or order when it is out of stock) it is the general standard that there is, at best, a rough guess. Exactly as Google did here, and we're still three days before their absolute best promised shipping date. Most sites don't even allow you to order out of stock items because they don't want whining customers crying tears when it isn't expedient. and why you have to besmirch one such consumer when he points out a weakness in Google's consumer facing service paints you as the self-righteous ss, not him, imho.* I don't care if the whiner buys it. I am not a Google "fandroid" (jesus...seriously? Engadget ban you?) and I don't care whether someone hops on the train. But honestly I find that sort of self-entitled "where is my shipping date!" bullshit draining and annoying.
- moron 14y ago
  When I see insanity such as this, I never imagine there is someone who would go so far as to defend it. But, now I know better.

WayneDB 14y ago

Google Play device orders can't even be cancelled by the purchaser. Not even within 5 minutes of placing the order. The reason I had to cancel it was because they declined my card which I'd been using forever through Google Wallet. Furthermore, they give no reason for the decline (which turned out to be that AmEx needed to authorize the purchase.) I had to do a phone call with them to get it cancelled. Worst purchasing experience ever!!