> But then when somebody else has the issue they make a new bug and any data/investigation from the old one is basically lost. You keep the record of the bug,

> But then when somebody else has the issue they make a new bug and any data/investigation from the old one is basically lost. You keep the record of the bug, someone searching for the symptoms can find the wontfix bug. Ideally you put it in the program documentation as a known issue. You just don't keep it open, because it's never going to be worked on. > Like what's wrong with having 1000 open bugs? Noise, and creating misleading expectations.