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20% is a very strong claim. Effectively someone is saying they got a whole day out of their working week back for free. I find that unbelievable: or at least, i
by kjellsbells 2y ago
20% is a very strong claim. Effectively someone is saying they got a whole day out of their working week back for free. I find that unbelievable: or at least, it prompts my inner Carl Sagan to ask for extraordinary evidence.
In the case of Dynamics, and indeed of other CRMs (which already have a long history of ML/AI tooling, like Clari, Gong, etc) no amount of AI can solve the fundamental problem that if humans dont keep their records in the CRM clean and accurate, (which, by the way, they hate doing and absolutely suck at) then the AI is presenting insights based on garbage.
- nl 2y agoThis task was mostly about summarizing old email threads when being passed between employees. It's the kind of thing that is quite time consuming but AI is very good at, and was a fairly significant part of his workflow so I found it reasonably credible. Since it was literally email threads he was working from the "junk data" thing wasn't a huge problem.
- readyplayernull 2y agoAI to inflate outbox, AI to deflate inbox. Clever!