The actual problem is that Provider real POV is actually: "We already do the bare minimum required by the law and you are too insignificant to damage our reputa

The actual problem is that Provider real POV is actually: "We already do the bare minimum required by the law and you are too insignificant to damage our reputation. It would actually cost our shareholders money to do more so please go die in silence somewhere else and stop bothering us. Replying to you costs us money too." This kind of article is actually useful because it raises the risk of actual reputational damage thus encouraging companies to do more.