Everyone's most basic role is to provide customer service to their work, from burger flipper to enterprise architect, for anyone, anytime, anywhere. That's why

Everyone's most basic role is to provide customer service to their work, from burger flipper to enterprise architect, for anyone, anytime, anywhere. That's why you're surprised when they fire you for poor performance. You get under people's skin by, instead of playing the language game, which may happen upon us, but rather attacking the game itself (and coincidentally enough, the other person's attempt at learning the rules of the game). It's like saying, 'Isn't it funny that you greet people in that way?' Go on, say it outloud. In this dogged fight to optimize talk exchanges, you still come out looking like an ass. All of this is like when scientists attack language because they can't figure out the best or most elegant way to express what is supposed to be the best or most elegant explanation or theory. -- Stop throwing the baby out with he bath water.