3 ms·
"Unannounced ship date" is not the same as "order shows as 'complete', payment is taken, but there is no information anywhere as to when you'll get your device,
by bonaldi 14y ago
"Unannounced ship date" is not the same as "order shows as 'complete', payment is taken, but there is no information anywhere as to when you'll get your device, or if it has been shipped or not. Is it lost in the post? Stolen? Who knows."
Compare this to Apple, who give you fairly accurate ship dates and tracking numbers once shipped.
- comm_it 14y agoPayment hasn't been taken yet. Payment is taken when it ships, and you'll get your tracking number then too.
- bonaldi 14y agoAnd yet it shows as "complete" in wallet's history?
- comm_it 14y agoActually it shows 'Your order has been sent to Google Commerce Ltd.' Play shows 'Completed'. Which I assume to mean "the order has been successfully placed, you'll get the product". If I'm really that unsure I can click on 'info' and be taken to the Google wallet transaction. I truly cannot see why this is confusing to anyone. Yes it's crap that there is no announced shipping date. I've seen people get so ridiculously worked up over this, you've pre-ordered it, just be patient. It's already stated that you'll receive an email with a tracking number when it ships. Relax, it's coming.
- bonaldi 14y agoIf I'm really that unsure I can click on 'info' and be taken to the Google wallet transaction. Which is where you started! It says "Google Commerce received your order". How does that help make you certain? You're stuck in a loop between a site that says another site got your order, while the other site says it is "Complete". I am mostly sure it's coming. I am relaxed. My original point was that this is not a fuss over an "unannounced ship date". People are fine with those, like they are with Apple's "Ships withn 3-4 weeks". The OP's "fuss" was that the communication here is terrible, and it suggests that Google hasn't taken on board all the customer services issues that made selling Nexus handsets such a disaster for them.
- eostyx 14y agoWow, you're comparing Apple, a company that has had half a decade or more to setup a decent eStore to Google who has never personally sold devices till a few months ago? The surprise, shock & horror! Ever heard of the woes (which is a universal law which affects all businesses at some point) of "early adoption?"
- bonaldi 14y agoGoogle has been selling devices for years, not months. And, yes, I actually agree it's unfair to compare them with Apple -- but that's what the market will do, and the market doesn't care about fairness.
- mikecane 14y ago>>>Wow, you're comparing Apple, a company that has had half a decade or more to setup a decent eStore to Google who has never personally sold devices till a few months ago? And why not? Is the entire process so arcane and mysterious that only Apple can do it? He could have used any other company as an example and probably settled on Apple since it's a top dog right now. But to excuse the incompetency of a multi-billion corporation like Google, which brags about how smart its staff is, is ridiculous. Some things are just so damn basic that not doing them either shows gross negligence or willful stupidity or I just don't know what. Google could have sorted this out well beforehand. There is just no excuse.
- flyinRyan 14y agoThis is a cheap cop out. Customer service is a known entity. Dell had better support at a much younger age and with a hell of a lot less money.