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When to Send Abandoned Cart Text Messages?

1 points by TadejBogataj 2y ago

TadejBogataj 2y ago
Text messages are a game-changer when it comes to recovering abandoned carts. Unlike other marketing channels, text messages boast an impressive read rate, with most being opened within just 3 minutes of delivery. This immediate communication makes SMS the ideal tool for engaging customers who have left items in their carts, often leading to increased conversions within minutes of sending a message.
iwanttocomment 2y ago
Never. Don't do it. If I abandon my cart, there is a genuine reason. If you really want to discuss it your founder or CEO can send what seems like a genuine and personal email. But don't send me a text message about it. Please. Don't. Ever.
- TadejBogataj 2y ago
  There is a difference between people - it works on some and it doesn't on others :) That's wht you have GDPR consent :)
  - JohnFen 2y ago
    > That's wht you have GDPR consent I wish. The GDPR isn't as strong as I would like to see, but it's light years ahead of the nothing I have right now.
  - mgraybosch 2y ago
    This isn’t relevant in the USA, and if anybody who isn’t a close friend texts me I will report it as spam. You are not entitled to my attention.
  - iwanttocomment 2y ago
    Alas, as I am not in the EU, my cell phone is not covered by the regulations of the GDPR. That being said, I do continually have to click through ridiculous GDPR cookie announcements, as I generally browse incognito, and thus am subject to cookie warnings on every web site every time. "Thanks, EU. Somehow, because I have cookies disabled, I get every cookie warning imaginable. Good job, idiots."
    - JohnFen 2y ago
      Your reaction is exactly the one that website operators hope you'll have, and is why they subject you to those things.
      - iwanttocomment 2y ago
        They hope that I have cookies disabled by browsing incognito? Or they just want to subject me to nonsensical popups to be jerks? What? Huh?
        JohnFen 2y ago
        They want to subject you to those popups in order for you to get annoyed by them and blame the GDPR for it (and hopefully get some sort of popular uprising against the GDPR). However, the GDPR is not to blame. Those popups are a choice the website operators are making.
        iwanttocomment 2y ago
        Noooo, they can't tell if I'm a new browser or not and they display these incessant, idiotic GDPR warnings because I don't have cookies enabled lol. How would they know whether or not they displayed the warning before without me having a cookie indicating whether or not they displayed the cookie warning? Answer: they can't. The EU politicians did not think this through. Like, just send everyone a postcard about cookies and be done with it. Literally this is the dumbest law ever. I love consumer protections, and yet this is the most idiotic thing we all have to deal with on a literal daily basis because nobody understands how cookies work, apparently.
Bowes-Lyon 2y ago
> Please. Don't. Ever. This! I hate those messages. If I abandon a cart, then there is a valid reason for that. Your pestering and badgering will not make me change my mind. It only makes me annoyed and resentful. Most likely I will not consider your online shop again.
JohnFen 2y ago
When to send abandoned cart text messages? For me, absolutely never. When a company spams me like that, they lose me as a customer.

1 points by TadejBogataj 2y ago

Text messages are a game-changer when it comes to recovering abandoned carts. Unlike other marketing channels, text messages boast an impressive read rate, with most being opened within just 3 minutes of delivery. This immediate communication makes SMS the ideal tool for engaging customers who have left items in their carts, often leading to increased conversions within minutes of sending a message.

iwanttocomment 2y ago

Never. Don't do it. If I abandon my cart, there is a genuine reason. If you really want to discuss it your founder or CEO can send what seems like a genuine and personal email. But don't send me a text message about it. Please. Don't. Ever.

TadejBogataj 2y ago
There is a difference between people - it works on some and it doesn't on others :) That's wht you have GDPR consent :)
- JohnFen 2y ago
  > That's wht you have GDPR consent I wish. The GDPR isn't as strong as I would like to see, but it's light years ahead of the nothing I have right now.
- mgraybosch 2y ago
  This isn’t relevant in the USA, and if anybody who isn’t a close friend texts me I will report it as spam. You are not entitled to my attention.
- iwanttocomment 2y ago
  Alas, as I am not in the EU, my cell phone is not covered by the regulations of the GDPR. That being said, I do continually have to click through ridiculous GDPR cookie announcements, as I generally browse incognito, and thus am subject to cookie warnings on every web site every time. "Thanks, EU. Somehow, because I have cookies disabled, I get every cookie warning imaginable. Good job, idiots."
  - JohnFen 2y ago
    Your reaction is exactly the one that website operators hope you'll have, and is why they subject you to those things.
    - iwanttocomment 2y ago
      They hope that I have cookies disabled by browsing incognito? Or they just want to subject me to nonsensical popups to be jerks? What? Huh?
      - JohnFen 2y ago
        They want to subject you to those popups in order for you to get annoyed by them and blame the GDPR for it (and hopefully get some sort of popular uprising against the GDPR). However, the GDPR is not to blame. Those popups are a choice the website operators are making.
        iwanttocomment 2y ago
        Noooo, they can't tell if I'm a new browser or not and they display these incessant, idiotic GDPR warnings because I don't have cookies enabled lol. How would they know whether or not they displayed the warning before without me having a cookie indicating whether or not they displayed the cookie warning? Answer: they can't. The EU politicians did not think this through. Like, just send everyone a postcard about cookies and be done with it. Literally this is the dumbest law ever. I love consumer protections, and yet this is the most idiotic thing we all have to deal with on a literal daily basis because nobody understands how cookies work, apparently.

Bowes-Lyon 2y ago

> Please. Don't. Ever. This! I hate those messages. If I abandon a cart, then there is a valid reason for that. Your pestering and badgering will not make me change my mind. It only makes me annoyed and resentful. Most likely I will not consider your online shop again.

JohnFen 2y ago

When to send abandoned cart text messages? For me, absolutely never. When a company spams me like that, they lose me as a customer.