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I think part of it is also the user knowing that they have no right to express frustration when the product is free. That's actually a mental burden. In a sense
by bowsamic 2y ago
I think part of it is also the user knowing that they have no right to express frustration when the product is free. That's actually a mental burden. In a sense, people buy software partly so they feel they have the right to complain when it has issues. And honestly I think that's pretty reasonable
- regularfry 2y agoNo, they do have the right to express frustration. What they don't have is the right to demand work from anyone else, but what tends to happen is that communities are on such a hair trigger for the latter that they reject the former even when the frustration is directly caused by a solvable problem.
- bowsamic 2y agoWell the thing is, if you buy a product you do have the right to demand work from someone else, and that's why people buy products
- regularfry 2y agoThe important thing for me is for communities not to throw away valuable feedback. That's orthogonal. We can have both.