I've recently dealt with Google service for a Galaxy Nexus. They're trying to be better, but they're still basically failing and some pretty basic things. Hopef

I've recently dealt with Google service for a Galaxy Nexus. They're trying to be better, but they're still basically failing and some pretty basic things. Hopefully they can fix their shit though. Some failings I observed: 1/ They're doing the "call me" support feature, which is one awesome thing that Apple support does. Google, however, doesn't seem to understand what problem is being solved here, so they implement the feature without solving the problem. I file my issue online, click "call me back" and within seconds my phone is ringing. Then I'm waiting on hold for 10 minutes until a Google support specialist can talk to me. 2/ They've apparently got multiple tiers of support people who are working out of silos that don't communicate very well together. The person you talk to on the phone apparently can't really do much except for file a ticket, which gets shipped off to a higher level of support who you can't communicate with. And apparently the lower-level people can't communicate with them either. In my case I thought my Galaxy Nexus had been stolen from my front porch (UPS insisted they delivered it, but it wasn't there).. the next day I learned that they just delivered it to the wrong house, and I got it. But by then I had talked to someone at Google who filed a ticket to level-2 support to ship me out a new Nexus and to remote-disable the one I now have. When I called them back to try to cancel this whole thing they couldn't even comment on the ticket they sent to level-2.. they can only file another ticket asking level-2 to not disable my Nexus and hope level-2 gets that one before they get the first ticket.