4 ms·

700k passengers delayed after remote work engineer password failed

• deleted 2y ago
  [deleted]
• robthebrew 2y ago
  And the remote log in failed because? Windows?
• tjr 2y ago
  Sounds like there were multiple levels of failure here. Curious that the headline seems to suggest "remote work" was the culprit.
• bell-cot 2y ago
  No other "Level 2" engineer was available? Or were they also unable to authenticate? For a national air traffic control system? Looks like this is the official report they're working from: https://www.caa.co.uk/commercial-industry/airspace/air-traffic-management-and-air-navigational-services/air-navigation-services/nats-august-2023-failure-review/ https://www.caa.co.uk/commercial-industry/airspace/air-traff... (note the DD/MM/YYYY date format there) On the one hand, obviously some top-level people need to be shown the door. On the other hand...this is the UK. Where properly-functioning government and gov't services have been Utterly Verboten for the past 7+ decades.
  • ahazred8ta 2y ago
    "This island is made mainly of coal and surrounded by fish. Only an organizing genius could produce a shortage of coal and fish at the same time." (1945)
• Kon-Peki 2y ago
  Does the engineer not have to log in when he is on-site? Does the employer not have employees log in periodically to validate that their procedures are currently working? My employer does "disaster recovery" exercises at least once a year (preferably every 6 months). If we were in charge of this we could have stood up a replacement system in the time it took these folks to get their engineer logged in. And if someone said that it would have been better to be on-site, our bosses would have a confused look on their face and said something like "but the internet was working, and the actual machines doing the work aren't at their desks"