3 ms·
Legroom and general plane modernity/comfort were the big ones for me, as well as check-in and luggage drop-off procedures. The European and Asian airlines do th
by solardev 2y ago
Legroom and general plane modernity/comfort were the big ones for me, as well as check-in and luggage drop-off procedures. The European and Asian airlines do the basics really well, and I never felt uncomfortable in them. I remember loving my experience with Norwegian Air, for example, which beats ANY US airline I've ever flown on (United, Delta, Southwest, American). Only Alaska came close, but only during covid (when there was a lot of empty space). Otherwise, in normal times, the US airlines have incredibly cramped legroom, really old planes that you often can't stand up in, have minimal overhead space, etc. This is especially true in regional/rural routes, but even the urban hub to hub ones are not great in my experience.
The US airlines are generally tolerable, but they just feel... bad. Like they don't really care about their customers at all and are just trying to milk you for every last cent and would really prefer that you simply not be a customer if you're not satisfied, so that somebody else can take your place, rather than trying to make you comfortable. Everything is cramped and dirty and in a rush and poorly run all the time. By contrast, the processes in Europe and Asia are so streamlined and the staff were much nicer.
However, Frontier and Spirit were especially atrocious. I've never known anyone who was willing to fly them more than once. "Never again" is a common refrain I hear whenever I discuss them with other travelers, or even just walk past one of their lines in the airport. Ugh.
> I’ve done every mode of transport in Europe. The planes are your buses.
Sorry, what do you mean by that? Not sure what "planes are your buses" means?
Over here, some of our airlines are about as bad as our (terrible) Greyhound buses. Some are even worse than that. I never had that kind of experience abroad.