* Take a low margin, fragmented industry littered with failed businesses * Then take some cheap but kind of profitable behavior in that industry (take local de

* Take a low margin, fragmented industry littered with failed businesses * Then take some cheap but kind of profitable behavior in that industry (take local delivery over phone, send your lowest paid kitchen staffer to run it) * Then layer on some of the most expensive labor on the planet (devs, PMs, tech company workers) to build a replacement for that behavior * Then treat your lowest paid workers poorly, attracting regulatory scrutiny