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We're a small team and have a similar problem. Currently solving it with Intercom (quite expensive, but at least it also handles chat and tickets for that). Bu
by nh2 2y ago
We're a small team and have a similar problem. Currently solving it with Intercom (quite expensive, but at least it also handles chat and tickets for that).
But a big remaining problem is that for meetings (sales/support calls etc.), we need to give out our individual emails so that the invites show up in our calendars.
As soon as we do that, customers start emailing us on our individual emails for support, and we have to manually nudge them back to the team inboxes.
Would be cool to get a solution for that.