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It's a custom-built Slack bot that uses our KB articles, and previous customer tickets, to formulate responses and find links to relevant data. Our Customer Ser
by cadence- 2y ago
It's a custom-built Slack bot that uses our KB articles, and previous customer tickets, to formulate responses and find links to relevant data. Our Customer Service staff uses those generated responses to write actual replies to customers. We currently don't have plans to let the system respond to customer queries directly.