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is this custom built or are you using a third party system that integrates with Zendesk, Intercom etc?
by asdev 2y ago
is this custom built or are you using a third party system that integrates with Zendesk, Intercom etc?
- cadence- 2y agoIt's a custom-built Slack bot that uses our KB articles, and previous customer tickets, to formulate responses and find links to relevant data. Our Customer Service staff uses those generated responses to write actual replies to customers. We currently don't have plans to let the system respond to customer queries directly.