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> they resorted to finger-pointing. This is not finger-pointing. This is literally how disputes work. Stripe has no role to play in this and they have clarifie
by shubhamjain 2y ago
> they resorted to finger-pointing.
This is not finger-pointing. This is literally how disputes work. Stripe has no role to play in this and they have clarified this in their docs:
> Throughout this process, Stripe facilitates your case, but doesn’t have influence over the outcome, which is at the sole discretion of the account owner’s bank.
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> This is a lie because I never even sent them the IP address since that isn't shown in the evidence I submitted.
What if they already have a record of IP address of who did the transaction and they are saying that it doesn't match the geolocation of the customer?
- xnorswap 2y agoIndeed, OP hasn't actually stopped to consider, what if BoA is right? What if it really was a fraudulent transaction as claimed? The merchant should consider what they can do to protect themselves in such cases, if they are not protected, such as being able to cancel the tickets.
- recroad 2y agoThe guy showed up at the door and watched the show, and only after filed the claim. His name matched the ID at the door. Unfortunately, I don't have access to a video of him showing ID at the door as it's in a different city.