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Invalidate the tickets without notifying the customer. That way they travel and everything only to be turned away at the venue.
by bean-weevil 2y ago
Invalidate the tickets without notifying the customer. That way they travel and everything only to be turned away at the venue.
- thepuppet33r 2y agoYeah, it feels like value wasn't actually lost here unless the ticketing system can't cancel tickets for the event after the fact, or the customer invalidated the charge after the event. If you can invalidate the tickets, then it's effectively as if they didn't purchase them, right?
- someotherperson 2y agoIt could be that the tickets were sold as -- or reached a state where -- they were non-refundable. This workflow becomes a hack for refunding things that are non-refundable.
- tzs 2y agoThere is a chargeback fee. Google suggests that it is $15 at Stripe.
- sdwr 2y agoReading between the lines, sounds like the seller is reselling the tickets, so it's more of a graymarket transaction, practically, legally and morally.
- recroad 2y agoThey filed the dispute after the show and after showing their ID at the door which matched then name on the tickets. I can't submit that proof to Stripe as the show is in a different country would literally involve me asking for security cam footage, which is beyond a small business's bandwidth.
- tpmoney 2y agoSomeone capable and willing to buy name checked tickets with stolen credit information is probably capable of getting a sufficiently passable fake id for the rushed ticket counter staffer at the concert, and that assumes they even matched the names. I just attended a concert with supposedly name attached tickets that were just scanned at the door with no check against the names/id.