In the UK the law is clear (IANAL). The seller is responsible for delivering the goods to you (or otherwise as per your instructions). I stress, to /you/. If th

In the UK the law is clear (IANAL). The seller is responsible for delivering the goods to you (or otherwise as per your instructions). I stress, to /you/. If they don't, they have failed in their contract. You can take them to the small claims court. I believe it's the same in most of the EU. Make them call you a liar in court. Remedy is not dependent on the good graces of the credit card companies but of course if that's open to you can start there. A lot have people have been brainwashed in to believing the customer is required to deal with the delivery company or that the seller has no responsibility once the item has been collected by the courier. Also, I find it wild that Apple use Uber. Apple exclusively use UPS in the UK I believe (including service collections and deliveries), who I've never had a problem with, and if they stopped that I would only ever purchase from a store